Shipping policy

Shipping & Delivery Policy

Last Updated: June 2026

Thank you for choosing Kotia Foods (kotiafoods.pk). We are committed to delivering the freshest, export-quality fruits, dates, and vegetables directly from our farms to your doorstep, both nationally and globally.

1. Shipping Destinations

  • National Delivery: We ship all across Pakistan using premium, fast-tracked logistics partners to ensure freshness is maintained.

  • International Delivery: We ship our premium 5kg, 8kg, and 10kg boxes worldwide via specialized air cargo to ensure minimum transit time and maximum freshness.

2. Delivery Timeline

Because fresh fruits and vegetables are perishable, we prioritize the fastest available shipping routes:

  • Major Cities (Pakistan): 1 – 2 business days.

  • Other Regions (Pakistan): 2 – 4 business days.

  • International Shipping: 3 – 5 business days (subject to customs clearance and airline schedules). (Note: Delays may occasionally occur due to seasonal crop harvesting, extreme weather conditions, or public holidays.)

3. Shipping Charges & Packaging

  • All shipping charges are calculated at checkout based on the total weight of your order and the delivery location.

  • Our products are packed in heavy-duty, ventilated, and moisture-resistant 5kg, 8kg, and 10kg premium boxes to protect the produce from damage during transit.

4. Order Confirmation & Dispatch

  • Order Verification: For Cash on Delivery (COD) orders within Pakistan, our team will confirm your order via call or WhatsApp before dispatch.

  • Dispatch Time: Since we source produce fresh, orders are typically processed and dispatched within 24 to 48 hours of confirmation.

5. Order Tracking

As soon as your premium package leaves our warehouse, a tracking link and number will be sent to you via Email or WhatsApp so you can monitor your shipment in real-time.

6. Delivery Failures & Wrong Address

Fresh food cannot survive long transit loops. Please ensure your shipping address and contact number are 100% correct. Kotia Foods will not be responsible for spoiled produce if:

  • The customer is unavailable to receive the parcel after multiple attempts by the courier.

  • An incorrect address or phone number was provided at checkout.

7. Contact Our Shipping Team

If you have any questions about your delivery status or international shipping inquiries, feel free to contact us:

  • 📧 Email: contactkotiafoods.pk@gmail.com

  • 📞 WhatsApp / Call: +92 314 6337727