Return & Refund Policy

Last Updated: June 2026

At Kotia Foods (kotiafoods.pk), we take pride in delivering the highest export-quality fresh fruits, dates, and vegetables. Because our products are fresh food items (perishable goods), we do not accept physical returns.

However, your satisfaction is our top priority. If there is an issue with your order, please review our guidelines below:

1. Damaged, Spoiled, or Wrong Items

If you receive items that are damaged during transit, spoiled, or incorrect, we will gladly arrange a replacement or a refund.

• Timeframe: You must report the issue within 24 to 48 hours of receiving your delivery.

• Requirement: Please share clear photographs or a short video of the damaged produce along with your order number to our customer support.

2. Refund Process

Once your claim is reviewed and approved by our quality control team, we will process your refund or dispatch a fresh replacement package.

• Approved refunds will be transferred via Bank Transfer, EasyPaisa, or JazzCash within 5 to 7 business days.

• Shipping fees are non-refundable unless the mistake was from our end.

3. Cancellations

Orders can only be canceled before they are dispatched from our warehouse. Once the fresh produce is packed and shipped in our 5kg, 8kg, or 10kg boxes, cancellations cannot be made.

4. Contact Us

For any quality concerns or refund requests, please reach out to our dedicated support team:

• 📧 Email: contactkotiafoods.pk@gmail.com

• 📞 WhatsApp / Call: +92 314 6337727