Privacy policy

Privacy Policy

Last Updated: June 2026

Welcome to Kotia Foods (kotiafoods.pk). Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

1. Information We Collect

To fulfill your orders efficiently, we collect the following information:

  • Personal Details: Name, email address, phone number, and delivery/shipping address.

  • Payment Details: All payments are processed securely through trusted third-party payment gateways (such as bank transfers or digital wallets). We do not store your credit/debit card details.

  • Technical Data: Device information, IP address, and browsing behavior to improve your shopping experience.

2. How We Use Your Information

We use your data strictly to:

  • Process, pack (in our 5kg, 8kg, or 10kg boxes), and ship your orders nationally or internationally.

  • Send order confirmations, tracking updates, and customer support messages.

  • Improve our website functionality and prevent fraudulent transactions.

3. Sharing Your Information

We respect your privacy and never sell or rent your personal data. We only share your information with trusted third parties necessary for running our business:

  • Courier & Logistics Partners: To deliver your fresh produce to your doorstep.

  • Payment Processors: To securely handle transactions.

  • Legal Authorities: Only if required by applicable laws or regulations.

4. Data Security & Cookies

  • Security: We use industry-standard SSL encryption to keep your personal data safe during checkout.

  • Cookies: Our Shopify store uses cookies to remember your preferences (like items in your cart) and enhance your browsing experience. You can manage cookie settings through your browser.

5. Your Rights

You have the right to access, update, or request the deletion of your personal data at any time. To do so, please contact us using the details below.

6. Contact Us

For any questions regarding your privacy or data protection, feel free to reach out:

  • 📧 Email: contactkotiafoods.pk@gmail.com

  • 📞 WhatsApp / Call: +92 314 6337727